Over the past several years, these assessments had become his specialty. At the center of each stood an executive whom the client company hoped to improve, referred to without irony as the target. Clark’s current targets included a salesman who made millions for the company but yelled at his subordinates, an obviously brilliant lawyer who worked until three a.m. but somehow couldn’t meet her deadlines, a public-relations executive whose skill in handling clients was matched only by his utter ineptitude at managing his staff. Each of Clark’s assessments involved interviewing a dozen or so people who worked in close proximity to the target, presenting the target with a series of reports consisting of anonymized interview comments—positive comments first, to soften the blow of the takedowns—and then, in the project’s final phase, a few months of coaching.
Twenty-third Street wasn’t busy—a little early for the lunch crowd—but he kept getting trapped behind iPhone zombies, people half his age who wandered in a dream with their eyes fixed on their screens. He jostled two of them on purpose, walking faster than usual, upset in a fundamental way that made him feel like punching walls, like running full-speed, like throwing himself across a dance floor although he hadn’t done that in two decades. When Arthur danced he’d had a way of flailing just on the edge of the beat. A young woman stopped abruptly at the top of the subway stairs and he almost crashed into her, glared as he brushed past—she didn’t notice, enraptured by her screen—and he stepped aboard a train just before the doors closed, the day’s first small moment of grace. He stewed all the way to Grand Central Station, where he took the stairs two at a time to a marble corridor just off the main concourse, passed briefly through the spiced air of Grand Central Market and down a connecting passage to the Graybar Building.
“I’m sorry I’m late,” he said to his interviewee, who shrugged and gestured him into the visitor’s chair.
“If you think two minutes counts as late, we’re not going to get along very well.” Was that a Texas accent? Dahlia was in her late thirties or early forties, with a sharp-edged haircut and red-framed glasses that matched her lipstick.
Clark went into the usual introduction and preamble about the 360° they were doing, her boss as the target, the way he was interviewing fifteen people and it would all be anonymous, comments split off and categorized into separate reports for subordinates, peers, and superiors with a minimum of three in each group, etc. He listened to his voice from a distance and was pleased to note that it sounded steady.
“So the point,” she said, “if I’m understanding correctly, is to change my boss?”
“Well, to address areas of potential weakness,” Clark said. Thinking of Dear V. again as he said this, because isn’t indiscretion the very definition of weakness?
“To change him,” she insisted with a smile.
“I suppose you could see it that way.”
She nodded. “I don’t believe in the perfectibility of the individual,” she said.
“Ah,” he said. The thought that crossed his mind was that she looked a little old to be talking like a philosophy undergrad. “How about the improvement of the individual, then?”
“I don’t know.” She leaned back in her chair, arms folded, considering the question. Her tone was light, but he was beginning to realize that there was nothing flippant about her. He was remembering some of the offhand comments her colleagues had made about her in previous interviews, when his questions had come around to the team. Someone had called her a little different. Someone else, he remembered, had used the word intense. “You’ve been doing this for a while, you said?”
“Twenty-one years.”
“These people you coach, do they ever actually change? I mean in any kind of lasting, notable way?”
He hesitated. This was actually something he’d wondered about.
“They change their behaviors,” he said, “some of them. Often people will simply have no idea that they’re perceived as needing improvement in a certain area, but then they see the report …”
She nodded. “You differentiate between changing people and changing behaviors, then.”
“Of course.”
“Here’s the thing,” Dahlia said. “I’ll bet you can coach Dan, and probably he’ll exhibit a turnaround of sorts, he’ll improve in concrete areas, but he’ll still be a joyless bastard.”
“A joyless …”
“No, wait, don’t write that down. Let me rephrase that. Okay, let’s say he’ll change a little, probably, if you coach him, but he’ll still be a successful-but-unhappy person who works until nine p.m. every night because he’s got a terrible marriage and doesn’t want to go home, and don’t ask how I know that, everyone knows when you’ve got a terrible marriage, it’s like having bad breath, you get close enough to a person and it’s obvious. And you know, I’m reaching here, but I’m talking about someone who just seems like he wishes he’d done something different with his life, I mean really actually almost anything—is this too much?”